Grand Hyatt San Antonio celebrates the history and charm of the Alamo City with a welcoming spirit and an elegant style. Experience the River Walk in the heart of downtown San Antonio, and enjoy top restaurants, museums, and must-visit sites, all within walking distance. Enhance your visit to the Alamo City with a stay at the dynamic Grand Hyatt San Antonio. With a dramatic design that exemplifies this unique city, our new hotel on San Antonio Riverwalk is an exciting blend of modernism and the Latin culture. Warm hospitality, bold colors and exceptional touches create a San Antonio luxury hotel that is perfect for every guest, whether traveling for work or vacation. Take advantage of our premier setting – adjacent to the convention center, HemisFair Park and on the Riverwalk – outstanding amenities and unprecedented service levels to make your experience at our luxurious San Antonio Texas Riverwalk hotel extraordinary
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
“Parking garage gate did not work correctly. Paying $30+ per day I shouldn't have to go through the hassle of calling on the intercom every time and giving room and name and waiting before I exited. Also the hot water was shut down from 10am-5pm one day.”
— Verified Hotel Guest
“Amenities No”
— Brando
Customers review
Overall Excellent, 4.4
Location 5
Cleanliness 4.6
Comfort 4.5
Neighborhood 4.7
Amenities 4.3
Condition 4.6
Recomendation 86%
Cynthia Hicks
Jan 22, 2022
5
I'm truly amazed at how friendly all the staff was at this hotel. Everyone from the valet the cleaning staff, the front desk, the waitresses and the nice man that helped us with our bags. We will definitely stay here again and highly recommend it!
J. Ned
Jan 09, 2022
2
Anywhere is better at this rate. They were accommodating for my late arrival but that’s where the courtesy ended. I needed one more set of towels on my first night of arrival. It was delivered to my room at 2 AM! My family had the sniffles so we used the Kleenex and expected when we returned that not only would the towels be replaced but the toiletries. Guess what they did? NOTHING! The room was untouched. No fresh linens, no clean restroom, no towels. Called the front desk to request replacements. The phone literally rang until it hung itself up. I called the concierge expecting better results…SAME. My husband went down to the lobby to report our issues and the front desk only excuse was they were busy. Nothing more. I will never stay here again nor will I ever recommend this hotel. Please spend your hard earned money elsewhere. They do not deliver at their price point.
Angel Briseno
Dec 28, 2021
4
I hate to not give them a full five stars. The ribeye cowboy steak was impeccable and our servers were delightful!
I'm a 20% tipper most of the time for good service they were so amazing they got 25% from me, which is a rarity. I give 18% if servers basically have delivered my food and not spilled anything on me... 😂 And if you're rude and you spill things on me you still probably will get 15%.
I took a star away because the hostess staff was subpar, unwelcoming and not very professional. With a reservation my table should be ready at the time of the reservation and especially when not busy.
Also when my husband called for the reservation they told him about the free valet parking but not that the first stand was closed in front of the hotel, when I mentioned it to the hostess she then proceeded to tell me I was wrong and that they always tell people not to go to the first stand.... No that's the point of me telling you that we weren't told, I hate people who do not listen and then argue when I'm just giving information about a lack of service and if it wasn't a high-end restaurant I wouldn't have bothered at all. She had me so irritated that I was ready to speak to a manager. Not something I want to do when out celebrating my anniversary. So thankfully we had the most amazing servers who turned around the night and then some! Even gave us a special little happy anniversary dessert!
Rachel Christine
Oct 19, 2021
5
Amazing stay! Located at the very end of the river but close enough to walk to everything. They even had indoor golf! Really close to tower of America. Self parking was 40 dollars but I think it was worth the short elevator ride to get straight to the car. They also offer public parking if you aren't staying overnight. First trip to San Antonio and would stay again. Very short walk to the river shopping place. Not many shops but you can walk through to the Alamo in the air conditioning. No breakfast but rooms were very clean. Also a security bonus. You need your room key to access the hotel floors. Also a very high up manager was super friendly on the elevator and suggested an amazing dinner spot.
Jesus
Oct 06, 2020
5
The staff was great. The rooms were just basic.
Verified Hotel Guest
Sep 08, 2020
1.5
For the rating we expected great customer service, but we got far less. Not very accommodating
Angela GUERRERO
Sep 05, 2020
5
Clean sanitize. .awesomr
Margarita
Feb 25, 2020
5
Close to all amenities, great location, friendly staff No
Donald
Feb 21, 2020
5
Great location in San Antonio Great location in San Antonio
Brando
Feb 18, 2020
5
Amenities No
Genaro
Feb 18, 2020
5
location was great and near all the attractions we wanted to visit
Verified Hotel Guest
Jan 08, 2020
5
Convenient to the event and dinning options. Didn't need to drive. All were walking distance from the hotel. Overall the hotel was a great place to stay. None.
Verified Hotel Guest
Jan 02, 2020
4.5
Rooms, decor Smell in lobby from Ruth Chris restaurant. Expensive parking
John
Dec 31, 2019
2.5
Stafff was very friendly and hotel smells clean They did not have the room we reserved and was placed in a cheaper priced room. Rooms telephone did not work and could not contact vallet or the front desk. Stayed 2 night and room was not cleaned in the morning.
Bertha
Dec 26, 2019
0.5
The bel boys were very friendly and quick to retrieve my vehicle when requested. The room was warmer than we are use to. And the therapist was broken. It had a crack on it as if someone hit it due to not working.
Alfredo
Dec 25, 2019
5
Location The room was small.
Albert
Dec 11, 2019
5
Location...Excellent staff no issues
Carolyn
Nov 06, 2019
1.5
Great location but I would stay somewhere else The room was not as nice as others on the Riverwalk in same price range. Biggest complaint was the maid banging on door at 9am even though we had the sign up. She returned at 10:15 showing us her phone saying the room HAD to be clean at 10:30 so go now.
Michelle
Jul 17, 2019
5
Location
Verified Hotel Guest
Jul 09, 2019
4.5
Very quiet room, quiet floor, very easy to get to, everything in working order, absolutely no problems or surprises No
Verified Hotel Guest
Jul 08, 2019
1.5
Location Yes, there was hair in the restroom on the toilet. The neighbors kept me up until 5 am with loud music and fighting even after security told them to lower the music. They were in hallway fighting at 4am.
Charles
May 23, 2019
4.5
Great staff, clean and suited our needs.
Rudy
May 02, 2019
5
The luxurious feel of the room,lobby, walls,floors furniture. Housekeeping was attentive and conceded our needs and requests. The valet parking was quick and friendly. NA
Jessica
Apr 30, 2019
4
The location and views were amazing! The linens and towels smelt of mildew. Parking was so expensive. The bed was not the most comfortable.
Kimberley
Mar 19, 2019
3
Close to riverealk and mall. Overpriced
Christopher
Mar 18, 2019
3.5
The location is great ... the rooms are very nice. Called for some toilet paper... at about 7 pm...they told me they had bring it soon Needless to say it never arrived..luckily I had friends staying there and they gave me their extra roll. I checked out the next morning.. still no tp.
Lance
Mar 12, 2019
5
Everything I wish the pool had some shade
Debra
Mar 01, 2019
5
The location and the cleanliness No
Verified Hotel Guest
Feb 12, 2019
4
Parking garage gate did not work correctly. Paying $30+ per day I shouldn't have to go through the hassle of calling on the intercom every time and giving room and name and waiting before I exited. Also the hot water was shut down from 10am-5pm one day.
Christina
Jan 03, 2019
5
Location
Ruth
Dec 30, 2018
5
Self parking was free. Centrally located to everything related to the Riverwalk and downtown.
Jason
Dec 26, 2018
5
Location, service, and price were wonderful! Nothing!
Walter
Dec 26, 2018
4
Getting to stay right next to the river walk and within walking distance from the Alamo, was great!! The fact that they don't even offer one complimentary bottle of water unless you pay for it, made the experience a bit less than perfect!
Eva
Dec 25, 2018
2.5
The hotel pool System was down over an hour wait in the line to just sign in. No compensation for the huge inconvenience.
Verified Hotel Guest
Nov 17, 2018
5
Staff were really helpful. Parking was expensive.
Ellen F
Great place to stay
5
Very well located, active, pretty hotel. Used the self parking which worked well and was cheaper. Didnât eat meals at the hotel but did use the 24 hr cafe. Loved being on the river walk. Walked to...
George B
Weekend with family
5
We met at the Hyatt for a family weekend on the Riverwalk. The accommodations were excellent. The rooms are fresh, clean and well done. The location is outstanding. The beds were comfortable and...
KatzTravels
Great location!
4
Attending a conference at the Henry B Gonzalez Convention Center, location of hotel can't be beat! Right next door to the convention center.
Rooms clean, beds/pillows comfy. Starbucks k pods in...
Goodacre
Expensive, but no complaints.
3
This is an expensive hotel and it's main advantage is that it is so close to the convention center, and downtown San Antonio, the Riverwalk etc. I almost certainly would not stay here on my own dime...
josephsummersrob2021
Great staff.
5
The people at the desk were very accommodating and helpful. The whole process was very convenient. Our rooms were great and very clean. It is a great location from which to visit San Antonio. Nice...
kiranbabutamt
Great stay with kids
5
The hotel is on one end of the river walk but is well away from the hustle / bustle of tourists and right next to the convention center. Check in was excellent. There is no longer club access but...
nathalierohling
Paying for location and a clean room
1
You are paying for the connivence of the location and nothing more. Make sure you take your time when booking a room. THey only offer king beds or full beds. Although online they label them as two...
Trail30051163211
I loved this Hyatt hotel
5
Wonderful front desk staff. Great hotel and the amenities were great. The location is a 5 minute walk to the mall, 10 minute walk to the Alamo, 5 minute walk to the Tower of the Americas...
kimZ7646IL
Trex summit
5
The staff were professional and friendly. Very nice clean facility to stay at. The food was great and plentiful with a wide variety of drinks. The pool and gym were very well maintained. I would...
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