“My husband and I stayed here for our ten year wedding anniversary. From the moment I checked in, I was impressed by the professional and courteous staff. Alyssa, at the front desk, checked us in. Alyssa was super kind and even upgraded our room to give us a view of the fireworks at Epcot. The bar staff was pleasant and prompt and the drinks were perfect. Our room was very clean and the beds were super comfortable. My husband sustained an injury at one of the parks while we were there and the staff at the hotel was excellent in providing a wheelchair and helping us check out with ease. I cannot say enough about this hotel. The price was very reasonable compared to the 5 star service we received. We will definitely be back and would recommend this hotel to anyone who wants 5 star comfort and quality at an affordable price. Thank you to all the staff who helped make our celebration one to remember.”

“I stay here nearly every time I come to Disney, typically about once a year. The hotel is fairly nice and a fair price. It has become pretty inconvenient that you need to go downstairs in order to ask for the amenities that you’ve already paid for (like the two bottles of water per day or the coffee for the room’s coffee maker that should be included in your stay) and if you don’t go downstairs to get them then you never see them because they don’t provide cleaning/restocking services daily. In my current trip, the service has been awful. I’ve tried twice to order food and pay for quick snacks at the bar and have been ignored each time. I went to the front desk to try and pay for snacks from their quick service area and was directed back to pay at the bar, where I stood while two or three individuals who arrived after me were taken care of first. I finally put the items back on the shelf and left. I called the front desk to ask if there was another way I could order food and, when directed to the bar again, I told them what had happened and received an “oh no! Sorry to hear that” and no further resolution. So I said, “I guess I’ll just door dash food instead” and received an “oh okay! Thank you”. What a joke. Further, we’ve been here since Wednesday (today is a Sunday) and our first room cleaning/restocking service was today. The restocked items weren’t even restocked where they go (they were in a bag on the desk), one of the beds wasn’t made (potentially because there was a closed suitcase on top of it?), and a pillow was sitting in the middle of the made bed without a pillow case put back onto it (no reasoning for this one). The declining service is not worth the room price when competitors next door are $10-15 more per night and offer significantly better service. What an absolute joke - amenities have now become basically self service (no worries, they’re still a part of your charges) and good luck ordering any quick service items, food, or drinks at the bar. Cannot believe that a hotel that’s a part of Disney’s off-property resorts and reflects their name can get away with offering such poor service.”