“The place was beautiful, staff was very helpful and was trying to provide the best service as possible. I think in 3 to 4 months this place will be better. Just opened Dec. 15 2019. New staff needs more training and the bars need to be set up better to accommodate the bartenders.”

“Everything about this place missed. We checked in Sunday, it was apparent immediately that no one has any peep in their step. It’s insulating to tourists who are spending hard earned money to travel there. If you can’t greet guests with smiles don’t work in this industry. This goes more for the bar tenders and wait staff. They all lacked any interest in speed or pleasing guests. No smiles, in fact I saw on multiple occasional eye rolls when people would order a drink, or they would just flat out ignore you…even when being tipped. You have to ask 2-3 times for anything from pillows to towels, and god forbid you want water in your room mini fridge, or your room to be cleaned (with tip) no one there respects the industry. Needless to say, we called our booking company after 2 nights and were thankfully moved to the Mongrove and within minutes of arriving we felt like we had entered the four seasons. They even brought champagne to our room to apologize for the poor experience at the Dreams. (Yes that’s correct, our new hotel smiled, gifted us a bottle and apologized for something completely unrelated to them.) I have stayed at many Dreams in other places and this place does not hit the mark to carry this brand. I heard…they had a new GM and I’m hoping he can whip it into shape, but the moral of the story is he should begin by secret shopping his own staff at different bars, restaurants, etc and I can only assume he’d be very disappointed. We are now feeling extremely excited about the remainder of our stay, because after all this is a beautiful island.”