“I was excited to stay here. I saved up money to purchase a trip to Italy for myself and my mother. It was our first time abroad together. I bought my package in February. In March the world shut down due to the Global Pandemic, COVID-19. Now I have been trying to reach the hotel and see if they were willing to move my dates to next year, offer me a voucher for the amount of money I paid, or refund my trip. I understand I have a package that was non-refundable, but it’s a global pandemic, your country has travel restrictions on my country and I am not allowed to enter. They have not been responsive to any of my requests, I had Expedia call on my behalf, no response. I had an agent who said they were offering me a voucher but to speak to my travel insurance. I spoke to them and went back to Expedia and no one can get anyone from the hotel on the line. This hotel effectively stole my money and is refusing to pick up the phone. I will be filling a complaint with my credit card and the attorney general.”

“Great location! Walking distance from Vatican, many restaurants, and transportation. There was a mild stench of mold in the shower but it was clean. Most likely just due to the age of the building itself. We had a quad room and it was spacious enough for 4 adults and 6 suitcases. Overall, I would stay again and definitely recommend it.”